Returns & Refunds

Returns & Refunds Policy

Effective Date: [Insert Date]

At WSkinCare, we want you to be completely satisfied with your purchase. If you are not satisfied, our Returns & Refunds Policy outlines the conditions under which returns and refunds are accepted. Please review the policy carefully.

1. Returns Eligibility

You may return an item for a refund or exchange under the following conditions:

• The item must be unused, unopened, and in its original packaging.
• The return request must be initiated within 30 days of the purchase date.
• Proof of purchase (receipt or order confirmation) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used products.
• Gift cards or promotional items.
• Items purchased on clearance or as part of a final sale.
• Products damaged due to misuse or negligence.

3. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact our Customer Support team at info@wskincare.com or call +237693427096 to request a return authorization.
2. Provide your order details and reason for the return.
3. Our team will guide you through the next steps, including the return shipping process.

4. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged item received).
• We recommend using a trackable shipping method to ensure the safe return of your item.
• WSkinCare is not responsible for items lost or damaged during return shipping.

5. Refunds

Refunds will be processed as follows:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to your original payment method within 7-10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges

If you wish to exchange an item:

• Follow the same return process as outlined above.
• Once your return is received and approved, the replacement item will be shipped to you.
• Additional shipping charges may apply for exchanges unless the exchange is due to our error.

7. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us immediately at info@wskincare.com or +237693427096.
• Provide photos of the damaged item and your order details.
• We will arrange for a replacement or refund at no additional cost to you.

8. Contact Us

If you have any questions or concerns about our Returns & Refunds Policy, please contact us:

• Email: info@wskincare.com
• Phone: +237693427096
• Address: Canada

Thank you for shopping with WSkinCare. Your satisfaction is our priority!