FAQS

1. Orders and Shipping

Q: How can I place an order? A: You can place an order directly on our website by selecting the products you want, adding them to your cart, and proceeding to checkout.
Q: What payment methods do you accept? A: We accept major credit cards, PayPal, and other secure payment options available at checkout.
Q: Do you offer international shipping? A: Yes, we ship to many countries worldwide. Shipping fees and delivery times vary by location and are calculated at checkout.
Q: How long will it take to receive my order? A: Delivery times vary depending on your location. Most orders are delivered within 5-7 business days.
Q: Can I track my order? A: Yes, you will receive a tracking number via email once your order has been shipped.

2. Returns and Refunds

Q: What is your return policy? A: We accept returns within 30 days of purchase for unused and unopened products in their original packaging. For more details, please see our Returns & Refunds Policy.
Q: How do I initiate a return? A: Contact us at info@wskincare.com or call +237693427096 to request a return authorization.
Q: Will I be refunded for shipping costs? A: Shipping costs are non-refundable unless the return is due to an error on our part.

3. Products and Usage

Q: Are your products suitable for sensitive skin? A: Yes, we offer a range of products specifically formulated for sensitive skin. Check the product descriptions for details.
Q: How should I store my skincare products? A: Store products in a cool, dry place away from direct sunlight to maintain their effectiveness.
Q: Are your products tested on animals? A: No, we are committed to cruelty-free practices and do not test our products on animals.
Q: What ingredients are in your products? A: Each product includes a detailed ingredients list on its packaging and product page.

4. Account and Support

Q: Do I need to create an account to make a purchase? A: No, you can check out as a guest. However, creating an account allows you to track orders and save your preferences.
Q: How can I reset my password? A: Click “Forgot Password” on the login page and follow the instructions to reset your password.
Q: How can I contact customer support? A: You can reach us at info@wskincare.com or call +237693427096 during our business hours.

5. Promotions and Discounts

Q: Do you offer discounts for first-time customers? A: Yes, sign up for our newsletter to receive a discount on your first purchase.
Q: Can I use multiple discount codes on one order? A: No, only one discount code can be applied per order.
Q: How do I find out about your sales and promotions? A: Follow us on social media and subscribe to our newsletter for the latest updates on discounts and promotions.

If you have additional questions, please don’t hesitate to contact us at:

Thank you for choosing WSkinCare!