Delivery Information
Effective Date: [Insert Date]
At WSkinCare, we are committed to delivering your products efficiently and securely. Below is all the information you need about our delivery process, timelines, and fees.
1. Shipping Methods
We offer the following shipping options to meet your needs:
- Standard Shipping: Delivery within 5-7 business days.
- Express Shipping: Delivery within 2-3 business days.
- Overnight Shipping: Next-day delivery for orders placed before [Insert Time, e.g., 12:00 PM].
2. Shipping Fees
- Standard Shipping: Free for orders over $50. A flat rate of $5 applies for orders below $50.
- Express Shipping: $15 flat rate.
- Overnight Shipping: $25 flat rate.
Shipping fees are calculated during checkout based on your selected shipping method.
3. Delivery Locations
- We deliver to most countries worldwide. However, certain regions may have restrictions. Please check during checkout to confirm delivery availability.
- Additional customs duties or taxes may apply for international orders, which are the responsibility of the customer.
4. Order Processing Times
- Orders placed before [Insert Time, e.g., 12:00 PM] are processed the same business day.
- Orders placed after this time or on weekends/holidays will be processed the next business day.
5. Tracking Your Order
- Once your order is shipped, you will receive an email with a tracking number and a link to track your shipment in real-time.
- If you do not receive your tracking information within 24 hours of placing your order, please contact us at info@wskincare.com.
6. Delivery Issues
- Delayed Delivery: If your delivery is delayed beyond the expected timeframe, please contact us for assistance.
- Lost or Damaged Items: Notify us immediately if your order arrives damaged or does not arrive at all. We will work with the carrier to resolve the issue promptly.
7. Contact Us
If you have any questions about our delivery process or need assistance with an order, please reach out to our customer support team:
- Email: info@wskincare.com
- Phone: +237693427096
- Address: Canada
Thank you for shopping with WSkinCare. Your satisfaction is our top priority!